Email us
General & editorial
Questions about Big Bass Football Bonanza, corrections to our figures, feedback on the site.
Partnerships
Operators and affiliate managers — see the Affiliate Programme page first.
Response time is normally within 48 hours, Monday to Friday. Corrections jump the queue: if you can point at a specific figure and where it should have come from, we will usually have it checked the same day.
Send a message
The form below builds the email for you and hands it to your own mail app. Nothing is stored on this site and nothing is transmitted from this page.
What we cannot help with
We are an independent guide, not a casino and not a regulator. That puts a hard limit on what we can do for you:
- We cannot access, unlock or close your casino account. Only the operator can, and only after verifying your identity.
- We cannot release a withdrawal, reverse a deposit or grant a bonus. None of those go through us.
- We cannot lift a self-exclusion. GamStop and operator-level exclusions are deliberately irreversible for their term.
- We cannot influence the outcome of a game. Results come from the provider's certified random number generator.
If your issue is with an operator, our Complaints Procedure page explains the correct route — the casino first, then an approved dispute-resolution service.
Where we are
We work remotely across the UK and do not run a public office. A postal address is available on request by email if you need one for a formal notice.
Never send us passwords, card numbers or copies of ID documents. We will never ask for them, and no legitimate casino will ask for them by email either. If a message claiming to be from this site asks for any of that, it is not from us.